Privacy Policy

1. Introduction

NISHA Spa ("we," "our," "us"), located at No. 101 Lemon, Sakore Nagar Road, Viman Nagar, Pune, Maharashtra 411014, is committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, disclose, and protect information you provide when you visit our website (nishaspa.in) or contact us via WhatsApp, phone, or our booking forms.

2. Information We Collect

2.1 Information You Provide

• Name, mobile number, and email address (via booking or enquiry forms)
• Preferred service, date, time, and location preferences
• Health notes and special requests relevant to your treatment
• WhatsApp messages and call records for booking purposes
• Newsletter subscription email addresses

2.2 Information Automatically Collected

• Browser type, IP address, and device information
• Pages visited and time spent on our website
• Referral source (how you found our website)
• Google Analytics data (anonymised usage statistics)

3. How We Use Your Information

We use your personal information solely for the following purposes:

• To confirm and manage your spa booking or enquiry
• To communicate with you about your appointment via WhatsApp or call
• To send wellness tips and offers via our newsletter (only if subscribed)
• To improve our website experience and services
• To comply with legal obligations

4. WhatsApp Communication

When you submit our booking form, your details are sent directly to our WhatsApp number (+91 7643840924) in a pre-filled message. WhatsApp communications are subject to WhatsApp's own privacy policy. We do not store your WhatsApp messages on our servers. Our team uses this information exclusively to confirm your booking.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share minimal information with:

• Our certified therapist team (for booking coordination only)
• Service providers like Google Analytics (anonymised data only)
• Law enforcement if legally required

6. Cookies

Our website uses minimal cookies for analytics (Google Analytics) and to remember your preferences. You can disable cookies in your browser settings; however, some website features may not function optimally.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information. Our website uses HTTPS encryption for all data transmission. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of newsletter communications at any time
• Withdraw consent for data processing

To exercise these rights, contact us at: +91 7643840924 or via WhatsApp.

9. Children's Privacy

Our services and website are not directed at children under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

For any questions regarding this Privacy Policy:

• 📍 Address: No. 101 Lemon, Sakore Nagar Road, Viman Nagar, Pune 411014
• 📞 Phone: +91 7643840924
• 💬 WhatsApp: Send us a message